{"id":229,"date":"2026-06-12T16:21:21","date_gmt":"2026-06-12T14:21:21","guid":{"rendered":"https:\/\/promastro.be\/report-content\/"},"modified":"2026-06-12T16:21:21","modified_gmt":"2026-06-12T14:21:21","slug":"report-content","status":"publish","type":"page","link":"https:\/\/promastro.be\/en\/report-content\/","title":{"rendered":"Report illegal content"},"content":{"rendered":"\n<style>\n  :root { color-scheme: light; }\n  .apb-legal-page { background: #fff; color: #1a1a2e; padding: 24px 32px; font-family: system-ui, -apple-system, Segoe UI, Roboto, sans-serif; line-height: 1.65; max-width: 920px; margin: 0 auto; }\n  .apb-legal-page h2 { color: #0C447C; margin-top: 1.8em; border-bottom: 1px solid #E2E6EA; padding-bottom: 6px; }\n  .apb-legal-page h3 { color: #185FA5; margin-top: 1.4em; }\n  .apb-legal-page a { color: #185FA5; }\n  .apb-legal-page strong { color: #1a1a2e; }\n  .apb-legal-page table { border: 1px solid #E2E6EA; margin: 1em 0; width: 100%; border-collapse: collapse; }\n  .apb-legal-page th, .apb-legal-page td { padding: 8px 10px; border-bottom: 1px solid #E2E6EA; text-align: left; vertical-align: top; }\n  .apb-legal-page th { background: #F1F5F9; }\n  .apb-legal-page code { background: #F1F5F9; padding: 1px 6px; border-radius: 4px; font-size: 0.92em; }\n  .apb-legal-page .apb-callout { background: #ECFDF5; border-left: 4px solid #639922; padding: 14px 18px; border-radius: 6px; margin: 16px 0; }\n  .apb-legal-page .apb-callout--alert { background: #FEF2F2; border-left-color: #B54708; }\n<\/style>\n<div class=\"apb-legal-page\">\n\n<p><em>Last updated: <strong>[TO BE COMPLETED: publication date]<\/strong>.<\/em><\/p>\n\n<p>This page describes the procedure allowing any user to notify ProMastro of allegedly illegal content published on the website <a href=\"https:\/\/promastro.be\/en\/\">promastro.be<\/a> (the &#8220;<strong>Site<\/strong>&#8220;).<\/p>\n\n<p>It is implemented pursuant to <strong>Article 16 of Regulation (EU) 2022\/2065<\/strong> of 19 October 2022 on digital services (the &#8220;<strong>Digital Services Act<\/strong>&#8221; \/ DSA), Article XII.19 of the Belgian Code of Economic Law (CDE) and, more broadly, the duty of care incumbent on any online hosting provider.<\/p>\n\n<div class=\"apb-callout apb-callout--alert\">\n<strong>Emergency \u2014 imminent danger:<\/strong> if you witness content that threatens a person&#8217;s safety or constitutes a serious criminal offence (terrorism, child abuse, death threats), immediately contact the <strong>Belgian police on 101<\/strong> (emergencies) or report the offence on the official platform <a href=\"https:\/\/www.policeonweb.be\/\" rel=\"noopener\" target=\"_blank\">policeonweb.be<\/a> of the FPS Home Affairs. ProMastro cooperates with the Belgian authorities upon official request.\n<\/div>\n\n<h2>1. What is &#8220;illegal&#8221; content within the meaning of the DSA?<\/h2>\n<p>Within the meaning of the DSA Regulation (Art. 3(h)), <strong>illegal content<\/strong> means any information that, in itself or in relation to an activity, is <strong>not in compliance with Union law or the national law<\/strong> of a Member State, irrespective of its precise subject matter or the nature of that violation.<\/p>\n<p>Without prejudice to the final legal characterisation, the following content is typically eligible for notification:<\/p>\n<ul>\n<li><strong>Harm to persons<\/strong>: insults, defamation, harassment, incitement to hatred, threats;<\/li>\n<li><strong>Infringement of rights<\/strong>: counterfeiting (text, photo, logo), violation of image rights, disclosure of personal data;<\/li>\n<li><strong>Fraud and consumer harm<\/strong>: impersonation of a Pro, fake VAT number, fake certifications, fake insurance, organised fake reviews, unfair commercial practices (Art. VI.97 CDE);<\/li>\n<li><strong>Manifestly illegal content<\/strong>: glorification of crime, child sexual abuse material, incitement to terrorism, violation of human dignity;<\/li>\n<li><strong>Serious professional misconduct<\/strong>: documented undeclared work, illegal practice of a regulated profession, repeated fraud documented by substantiated complaints.<\/li>\n<\/ul>\n<p><em>Note:<\/em> a merely negative review, a commercial disagreement or a subjective bad experience are <strong>not<\/strong> in themselves illegal content. For such cases, please use the &#8220;Report a review&#8221; button on the Pro&#8217;s listing instead, or contact customer service (<a href=\"mailto:contact@promastro.be\">contact@promastro.be<\/a>) \u2014 see the <a href=\"https:\/\/promastro.be\/en\/moderation-charter\/\">moderation charter<\/a>.<\/p>\n\n<h2>2. How to report illegal content?<\/h2>\n\n<h3>2.1 Via the &#8220;Report&#8221; button available on the Site (recommended)<\/h3>\n<p>Each professional listing, each review and each message has a &#8220;<strong>Report<\/strong>&#8221; button that opens a form pre-filled with the URL of the content and its internal identifier. This form is the fastest route.<\/p>\n\n<h3>2.2 By email to the dedicated address<\/h3>\n<p>For cases requiring detailed arguments or attachments (screenshots, judgments, administrative decisions):<\/p>\n<p>\ud83d\udce7 <strong><a href=\"mailto:contact@promastro.be?subject=Signalement%20DSA%20art.%2016\">contact@promastro.be<\/a><\/strong> \u2014 subject: <em>&#8220;DSA Art. 16 report \u2014 [type of content]&#8221;<\/em><\/p>\n\n<h3>2.3 By post<\/h3>\n<p>For formal reports by a public authority, authorised representative or rights holder:<\/p>\n<p>ProMastro \u2014 Mr Dennys Pillitteri<br>\nChauss\u00e9e d&#8217;Alsemberg 854<br>\n1420 Braine-l&#8217;Alleud (Belgium)<br>\n<em>Subject line: &#8220;Report of illegal content \u2014 DSA Art. 16&#8221;<\/em><\/p>\n\n<h2>3. What must the report contain?<\/h2>\n<p>In accordance with Article 16 \u00a7 2 of the DSA, the report must be <strong>sufficiently precise and substantiated<\/strong>. The following are required in particular:<\/p>\n<table>\n<thead><tr><th>Element<\/th><th>Details<\/th><\/tr><\/thead>\n<tbody>\n<tr><td><strong>Exact URL of the content<\/strong><\/td><td>The full address (e.g. <code>https:\/\/promastro.be\/professionnel\/jean-dupont\/<\/code>) or the identifier of the review\/message.<\/td><\/tr>\n<tr><td><strong>Description of the content<\/strong><\/td><td>What does it show? A review, photo, description, message, full listing?<\/td><\/tr>\n<tr><td><strong>Reason why the content is illegal<\/strong><\/td><td>Detailed explanation: legal provision infringed, basis of the complaint, context. &#8220;I don&#8217;t like it&#8221; is not a sufficient reason.<\/td><\/tr>\n<tr><td><strong>Supporting documents<\/strong> (where applicable)<\/td><td>Screenshots, judgment, formal notice, administrative decision, proof of intellectual property ownership, etc.<\/td><\/tr>\n<tr><td><strong>Identity of the notifier<\/strong><\/td><td>Name, capacity (private individual, representative, authority), valid contact email. Anonymous reports are accepted but receive lower processing priority, except in cases of serious risk.<\/td><\/tr>\n<tr><td><strong>Statement of good faith<\/strong><\/td><td>In accordance with Art. 16 \u00a7 2 (e) DSA: a statement that the information contained in the report is, to the best of the notifier&#8217;s knowledge, accurate and complete.<\/td><\/tr>\n<\/tbody>\n<\/table>\n<p>An insufficiently substantiated report may be subject to a request for additional information or be dismissed without further action, with the notifier being informed.<\/p>\n\n<h2>4. What happens after the report?<\/h2>\n<ol>\n<li><strong>Acknowledgement of receipt<\/strong> \u2014 ProMastro sends the notifier an acknowledgement of receipt of the report (by email if an address has been provided), without undue delay (Art. 16 \u00a7 4 DSA).<\/li>\n<li><strong>Review<\/strong> \u2014 the report is examined by ProMastro&#8217;s moderation team, relying where appropriate on external legal advice for complex cases. ProMastro applies the following principles: <em>diligence, non-arbitrariness, objectivity, due regard for freedom of expression and the rights of the recipient of the content<\/em>.<\/li>\n<li><strong>Possible interim measure<\/strong> \u2014 in the case of manifestly illegal content or content presenting imminent danger, the content may be removed or made inaccessible as an interim measure before the full review.<\/li>\n<li><strong>Reasoned decision<\/strong> \u2014 ProMastro adopts a reasoned decision within the meaning of Article 17 of the DSA, which may consist of:\n<ul>\n<li><strong>Keeping<\/strong> the content online (unfounded report);<\/li>\n<li><strong>Removing<\/strong> the content or taking it offline;<\/li>\n<li><strong>Hiding<\/strong> the content or restricting its visibility (e.g. unpublishing a listing, removing a review, suspending the account);<\/li>\n<li>A <strong>request for modification<\/strong> addressed to the author of the content (e.g. removal of a third party&#8217;s personal data).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Notification to the notifier and the author<\/strong> \u2014 the decision and its reasons are communicated to the notifier and to the author of the content concerned, with details of the available means of redress (see \u00a7 5).<\/li>\n<li><strong>Indicative timeframe<\/strong> \u2014 ProMastro endeavours to process each report within a useful timeframe: 24 to 72 hours for manifestly illegal or urgent cases, and up to 7 working days for complex cases.<\/li>\n<\/ol>\n\n<h2>5. Means of redress<\/h2>\n\n<h3>5.1 Internal complaint (free of charge)<\/h3>\n<p>In accordance with Article 20 of the DSA, any decision (removal, hiding, suspension, or keeping content online despite a report) may be subject to an <strong>internal complaint<\/strong>:<\/p>\n<ul>\n<li><strong>Time limit to lodge a complaint<\/strong>: 6 months from notification of the decision;<\/li>\n<li><strong>How<\/strong>: email to <a href=\"mailto:contact@promastro.be?subject=Contestation%20d\u00e9cision%20mod%C3%A9ration\">contact@promastro.be<\/a> with the subject line &#8220;Appeal against moderation decision&#8221; and the reference of the contested decision;<\/li>\n<li><strong>Review<\/strong>: the complaint is re-examined by a <strong>human moderator different<\/strong> from the one who issued the initial decision, within an indicative period of 14 working days;<\/li>\n<li><strong>Outcome<\/strong>: confirmation, reversal or amendment of the decision, reasoned and notified.<\/li>\n<\/ul>\n\n<h3>5.2 Out-of-court redress (dispute settlement body)<\/h3>\n<p>In accordance with Article 21 of the DSA, the notifier or the author of the content may, following the internal complaint (or in the absence of a response within a reasonable time), refer the matter to a <strong>certified out-of-court dispute settlement body<\/strong>, the list of which is kept up to date by the Belgian Digital Services Coordinator (to be confirmed according to the official designation).<\/p>\n<p>In B2C consumer matters, consumers may also contact the <strong>Consumer Mediation Service<\/strong> via <a href=\"https:\/\/consumerconnect.be\/fr\" rel=\"noopener\" target=\"_blank\">consumerconnect.be<\/a>.<\/p>\n\n<h3>5.3 Judicial redress<\/h3>\n<p>Without prejudice to the foregoing, you retain the right to bring proceedings before the competent Belgian courts as provided in the Terms of Use (see <a href=\"https:\/\/promastro.be\/en\/terms-of-use\/\">Terms of Use Art. 13<\/a>).<\/p>\n\n<h2>6. Abusive reporting and good faith<\/h2>\n<p>In accordance with Article 23 of the DSA, ProMastro may suspend, for a reasonable period and after issuing a warning, the processing of reports submitted by persons who <strong>frequently submit manifestly unfounded reports<\/strong>. The measure shall be proportionate and reasoned.<\/p>\n<p>An abusive report (false, vexatious, or made for purposes of unfair competition) may also give rise to the <strong>civil liability<\/strong> of the notifier.<\/p>\n\n<h2>7. Trusted flaggers<\/h2>\n<p>In accordance with Article 22 of the DSA, ProMastro will give <strong>priority treatment<\/strong> to reports submitted by <strong>trusted flaggers<\/strong> certified by the Belgian Digital Services Coordinator. The list of trusted flaggers will be published on this page once it has been established by the competent authorities.<\/p>\n\n<h2>8. Cooperation with the authorities<\/h2>\n<p>ProMastro cooperates with the Belgian and European judicial, administrative and data protection authorities, in accordance with Articles 9 and 10 of the DSA (orders to act against illegal content and to provide information), the Belgian Act of 11 March 2003 on certain legal aspects of information society services, and the GDPR.<\/p>\n<p>Judicial requests should be addressed to: <a href=\"mailto:contact@promastro.be\">contact@promastro.be<\/a> with the subject &#8220;Judicial request \u2014 ProMastro&#8221; or by post to the publisher&#8217;s registered office (see <a href=\"https:\/\/promastro.be\/en\/legal-notice\/\">legal notice<\/a>).<\/p>\n\n<h2>9. Transparency<\/h2>\n<p>ProMastro will publish, as soon as the volume of reports warrants it, an <strong>annual transparency report<\/strong> in accordance with Article 15 of the DSA. This report will include in particular:<\/p>\n<ul>\n<li>The total number of reports received, broken down by type of illegal content;<\/li>\n<li>The number of decisions taken and their nature (removal, retention, hiding);<\/li>\n<li>The median processing times;<\/li>\n<li>The number of internal complaints lodged and their outcome.<\/li>\n<\/ul>\n\n<h2>10. Protection of personal data in reports<\/h2>\n<p>Personal data provided in the context of a report (identity of the notifier, of the third party concerned, content of the report and its attachments) are processed by ProMastro as data controller, on the legal basis of <strong>legal obligation<\/strong> (Art. 6.1.c GDPR \u2014 performance of the obligations under the DSA and Art. XII.19 CDE) and of <strong>legitimate interest<\/strong> (Art. 6.1.f GDPR \u2014 safeguarding the security and compliance of the Site).<\/p>\n<p>These data are retained for 3 years from the final decision (including complaints), or longer if judicial proceedings are ongoing. The identity of the notifier is never disclosed to the author of the reported content, except where required by an overriding legal obligation.<\/p>\n<p>All GDPR rights (access, rectification, erasure, objection) remain exercisable in accordance with the arrangements described in the <a href=\"https:\/\/promastro.be\/en\/privacy-policy\/\">privacy policy<\/a>.<\/p>\n\n<h2>11. Changes to this procedure<\/h2>\n<p>This procedure may be adapted to take account of developments in the DSA, decisions of the competent authorities or moderation practice. Substantial changes are published on this page with an indication of the date.<\/p>\n\n<h2>12. Contact<\/h2>\n<p>\ud83d\udce7 <a href=\"mailto:contact@promastro.be?subject=Signalement%20DSA%20art.%2016\">contact@promastro.be<\/a> \u2014 subject: <em>&#8220;DSA Art. 16 report&#8221;<\/em><\/p>\n<p>See also: <a href=\"https:\/\/promastro.be\/en\/moderation-charter\/\">moderation charter<\/a> \u00b7 <a href=\"https:\/\/promastro.be\/en\/terms-of-use\/\">terms of use<\/a> \u00b7 <a href=\"https:\/\/promastro.be\/en\/privacy-policy\/\">privacy policy<\/a><\/p>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Last updated: [TO BE COMPLETED: publication date]. This page describes the procedure allowing any user to notify ProMastro of allegedly illegal content published on the website promastro.be (the &#8220;Site&#8220;). It is implemented pursuant to Article 16 of Regulation (EU) 2022\/2065 of 19 October 2022 on digital services (the &#8220;Digital Services Act&#8221; \/ DSA), Article XII.19 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-229","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/pages\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":0,"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/pages\/229\/revisions"}],"wp:attachment":[{"href":"https:\/\/promastro.be\/en\/wp-json\/wp\/v2\/media?parent=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}