Contact
A question, a partnership, feedback about the service? We read everything and reply within 7 business days at most. This page lists all of ProMastro‘s official contact channels.
1. Publisher contact details
Trade name: ProMastro
Official name (CBE): Pillitteri, Dennys (sole proprietorship)
Company number (CBE): 0877.004.615
VAT number: BE 0877.004.615
Registered office: Chaussée d’Alsemberg 854, 1420 Braine-l’Alleud (Belgium)
Official website: promastro.be
Business start date: 1 October 2024
Full legal details, hosting, mediation and jurisdiction: see the legal notice.
2. By phone
2.1 Main number
Phone: +32 (0)465 86 47 78
Hours: Monday to Friday, 9 a.m. to 6 p.m. (Belgian time, CET / CEST)
Languages spoken: French, Dutch, English
Pricing: standard-rate call according to your operator, no extra charges
2.2 Outside opening hours
Outside business hours (evenings, weekends, Belgian public holidays), you can leave a voicemail — we will call you back on the next business day. You can also prefer email, as we process those requests on an ongoing basis.
2.3 For technical emergencies
For critical production incidents (Site outage, blocked payment, inaccessible pro listing), please use the email address support@promastro.be: our internal incident procedure is triggered automatically upon receipt.
3. By email — depending on your request
To route your request to the right person and speed up processing, choose the email address that matches your subject:
| Subject of your request | Address to use | Target response time |
|---|---|---|
| General question, how the Site works, sales information | contact@promastro.be | 2 business days |
| Technical support, subscription, invoicing, payment | support@promastro.be | 1 business day |
| Editorial management, official correspondence, formal notice | direction@promastro.be | 3 business days |
| Data protection (GDPR), exercising your rights | rgpd@promastro.be | 1 month (GDPR max.) |
| Press, partnerships, integrations, affiliate programme | hello@promastro.be | 5 business days |
| Reporting illegal content (DSA EU 2022/2065) | contact@promastro.be | 2 business days |
| Account deletion request (art. 17 GDPR) | rgpd@promastro.be | 1 month |
| Judicial request, requisition, court order | direction@promastro.be | 24h (urgent) |
Target response times are internal commitments; legal maximum time limits (in particular 1 month under the GDPR, extendable by 2 months) remain applicable in accordance with the legislation in force.
4. By post
For any official communication requiring a registered written record, you can write to:
ProMastro — Mr Dennys Pillitteri
Chaussée d’Alsemberg 854
1420 Braine-l’Alleud
Belgium
Please use registered mail with acknowledgement of receipt for legally binding steps (formal notices, contested terminations, service of process).
5. Before writing to us
To save time, the answer to your question may already be available in our public resources:
5.1 Information pages
Frequently asked questions: FAQ — 40+ categorised questions
How the Site works: How it works — visitor journey and pro journey
Plans and pricing: price list — 3 tiers × 2 billing periods
About ProMastro: our mission and our team
5.2 Legal pages
Legal notice: publisher details, host, mediation
Terms of use: ToU — rules for using the Site
Terms of sale: ToS — taking out a pro subscription
Trial policy: details of the free trial period
Privacy policy: personal data, GDPR rights
Account deletion: procedure and erasure time limits
Cookie policy: cookies used and consent management
GDPR sub-processors: detailed list of service providers
Moderation charter: rules for reviews and reporting (CEL VI.45/1)
6. Looking for a professional?
To contact a tradesperson, a service provider or a specific Pro listed on ProMastro, go directly to their listing: there you will find their phone number, the built-in message form, and where available their WhatsApp number or links to their social media.
As ProMastro is a simple matchmaking intermediary, the team cannot intervene in a private transaction, pass your contact details on to the Pro on your behalf, or comment on the quality of a service. For conflicts or disputes with a Pro, see §9 below.
7. Are you a pro who wants to get listed?
Registration takes place entirely online, in three simple steps (VAT verification via VIES → personal and business information → choice of plan), with a free trial period of 30 days (monthly plan) or 4 months (annual plan). No actual payment is collected during this period.
To get started, you need:
1. A valid Belgian VAT number (BE0XXXXXXXXX or BE1XXXXXXXXX);
2. A business email address;
3. A bank card (Visa, Mastercard, Maestro, Bancontact) to validate the direct debit mandate (symbolic pre-authorisation of 0,01 €, refunded).
8. Reporting illegal content (DSA)
In accordance with European Regulation 2022/2065 of 19 October 2022, known as the “Digital Services Act” (DSA), applicable since 17 February 2024, any user may report manifestly illegal content to ProMastro (defamation, invasion of privacy, counterfeiting, criminally punishable content, etc.).
8.1 Reporting channels
“Report” button: available on every professional listing and on every published review — please use this channel for traceability purposes;
Dedicated email: contact@promastro.be with the subject line “DSA report — [Type of content]”.
8.2 Review and time limits
Every report received is reviewed as quickly as possible — within a maximum of 48 hours for a preliminary review and 15 days for a reasoned decision. The person who submitted the report systematically receives a response (except in the case of manifestly abusive reports). See the moderation charter for details of the procedure.
9. Mediation and dispute resolution
9.1 Prior amicable complaint
In the event of a dispute with ProMastro, a prior amicable complaint must be sent to direction@promastro.be. ProMastro undertakes to respond within 30 days and to seek a solution acceptable to both parties.
9.2 Belgian mediation
In accordance with Articles XVI.1 et seq. of the Belgian Code of Economic Law, if the amicable complaint does not lead to a resolution, consumers may use an out-of-court dispute resolution mechanism free of charge:
Consumer Mediation Service (official Belgian body)
Boulevard du Roi Albert II 8 box 1, 1000 Brussels
Tel.: +32 (0)2 702 52 20 — Email: contact@mediationconsommateur.be
Website: mediationconsommateur.be
9.3 Court proceedings
Failing an amicable or mediated resolution, the competent Belgian courts shall have jurisdiction (see the legal notice, §13).
10. Conflicts between Visitors and Pros
As ProMastro is a simple intermediary, commercial conflicts between a Visitor and a listed Pro (quality of a service, price, defective work, non-payment) are settled directly between the two parties, where applicable with the help of:
1. The Consumer Mediation Service (see §9.2) if the Pro is a professional and the customer is a consumer;
2. An arbitration chamber if an arbitration clause was included in the private contract;
3. The competent civil or commercial courts depending on the status of the parties.
ProMastro may, in the event of serious repeated breaches by a Pro confirmed by several reports or decisions, suspend or terminate their account (see the terms of use, §8 and §11.8).
