General Terms of Sale
The terms applicable to subscribing to a Promastro professional plan: pricing, trial period, payment, invoicing and termination.
Last updated: 21 May 20261. Purpose
These General Terms of Sale (“GTS”) govern the subscription to a professional plan on Promastro (promastro.be) between the publisher of the Site (“Promastro”) and any professional subscriber (“the Pro”).
Subscribing to a Pro plan implies the full and unreserved acceptance of these GTS as well as of the Terms of Use.
2. Subscription requirements
Subscription is reserved for professionals who hold:
- An active Belgian VAT number (format
BE0XXXXXXXXXorBE1XXXXXXXXX), verified via the European Commission’s VIES service; - A valid email address;
- A payment card (Visa, Mastercard, Maestro, Bancontact) accepted by our payment service provider.
The Pro declares that they carry out a lawful activity and hold the necessary authorisations (active CBE registration, mandatory insurance).
3. Plans and pricing
Three subscription plans are offered, each available on a monthly and an annual basis. Up-to-date details are shown on the Pricing page.
Displayed prices are exclusive of VAT. Belgian VAT (21%) is applied at invoicing. The service is reserved for VAT-registered professionals established in Belgium (Belgian VAT number BE0…, verified via VIES at sign-up).
4. Free trial period
Every new subscription benefits from a free trial period: 30 days on the monthly plan, 4 months (≈ 120 days) on the annual plan.
To activate the trial, a payment mandate is set up via our provider Mollie with a 0.01 € pre-authorisation, which is refunded or credited against the first real payment. The details of this mechanism are set out in the trial policy.
The trial is non-renewable for the same VAT number or the same email address (anti-abuse).
5. Payment
Payments are processed by Mollie B.V. (Netherlands), an authorised payment service provider. No complete banking data is stored by Promastro.
The first real payment occurs upon expiry of the trial period. Subsequent payments are automatically charged at each due date (monthly or annual).
In the event of a failed payment, the Pro receives a notification and has a reasonable period to update their payment method before the subscription is suspended (3 automatic attempts over 14 days).
6. Invoicing and PEPPOL
An invoice compliant with Belgian regulations is issued for each successful payment and transmitted electronically via the PEPPOL network to the professional holding a valid Belgian VAT number, in accordance with the B2B e-invoicing obligation applicable since 2026.
Payment history and invoice numbers can be consulted from the Pro dashboard, “My payments” tab.
7. Term and renewal
Subscriptions are concluded for the term corresponding to the chosen plan (1 month or 1 year) and renew automatically at each due date unless terminated beforehand.
8. Changing plan (upgrade / downgrade)
From their dashboard, the Pro may:
- Move to a higher plan (upgrade) at any time, with immediate activation and pro-rata calculation of the remaining time;
- Move to a lower plan (downgrade) effective at the end of the current period, without partial refund.
9. Termination
The Pro may terminate their subscription at any time from their dashboard. Termination takes effect at the end of the current period (monthly or annual). No refund is due for the period already started.
The data and the professional listing remain accessible until the end of the subscribed period, then are archived for 90 days before permanent deletion (see privacy policy).
10. Right of withdrawal
In accordance with article VI.53 of the Belgian Code of Economic Law, the 14-day right of withdrawal does not apply to contracts concluded between professionals (B2B). The free trial period instead serves as an evaluation period: no real payment is due before it expires, and termination during the trial is free of charge.
11. Suspension
Promastro may suspend a subscription in the event of:
- Persistent non-payment after 14 days of failure;
- Serious breach of the Terms of Use (fraud, unlawful content, identity theft);
- A reasoned decision to preserve the quality of the directory.
12. Price changes
Promastro may change its pricing with a minimum notice of 30 days notified by email. The Pro may terminate free of charge before the new price takes effect.
13. Customer service
Any complaint must be sent through the following channels. A maximum response time of 7 business days is guaranteed.
14. Governing law
These GTS are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the district of the publisher’s registered office.
