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Legal notice

Last updated: [TO BE COMPLETED: publication date].

Pursuant to articles XII.6 and XII.7 of the Code de droit économique belge (Belgian Economic Law Code), the publisher of the website promastro.be (the “Site“) provides users with the following information.

1. Publisher of the Site

Official Name (BCE): Pillitteri, Dennys
Type of Entity: Natural person — sole proprietorship under Belgian law
Trade Name: ProMastro
Enterprise Number (BCE): 0877.004.615
VAT Number: BE 0877.004.615
Date of Commencement of Activity: October 1, 2024
Registered Office: Chaussée d’Alsemberg 854, 1420 Braine-l’Alleud (Belgium)
Competent Court: Tribunal de l’entreprise francophone du Brabant wallon, division Nivelles (French-speaking Enterprise Court of Walloon Brabant, Nivelles division)
Phone: [TO BE COMPLETED]
Email: contact@promastro.be
Website: promastro.be

The publisher is registered with the Belgian Crossroads Bank for Enterprises (Banque-Carrefour des Entreprises) under the civil name “Pillitteri, Dennys” and operates under the trade name “ProMastro.” Public data may be consulted at kbopub.economie.fgov.be.

2. Director of Publication

Name and Title: Mr. Dennys Pillitteri, in his capacity as holder of the sole proprietorship registered with the BCE under number 0877.004.615 and operating under the trade name ProMastro.
Email: direction@promastro.be

3. Data Protection Officer (DPO) / GDPR Contact

For any questions regarding the processing of personal data or to exercise your RGPD (GDPR) rights:
GDPR Contact: rgpd@promastro.be

Note: ProMastro is not legally required to appoint a formal DPO within the meaning of Article 37 of the RGPD (Règlement général sur la protection des données / GDPR) (the activity does not involve large-scale systematic monitoring nor special categories of data). A dedicated contact point is nevertheless established to facilitate the exercise of your rights.

4. Trade Name

“ProMastro” is the unique trade name under which Mr. Dennys Pillitteri (sole proprietorship, BCE 0877.004.615) operates his directory of Belgian professionals. The service is accessible at promastro.be.

All references to the “Site” in these legal notices, in the Terms of Use, the Terms of Sale, and other legal pages refer to the website promastro.be and all its subdomains operated by the publisher.

Note: during the transition period (May 2026), the service will also remain accessible via the legacy domains promastro.be and promastro.be, which automatically redirect to promastro.be upon completion of the technical migration.

5. Hosting

Host: Contabo GmbH
Legal Form: Gesellschaft mit beschränkter Haftung (GmbH)
Address: Aschauer Straße 32a, 81549 Munich, Germany
Phone: +49 89 3564717 70
Website: contabo.com
Data Location: European Union (Germany).

6. Site Activity

ProMastro is a professional directory connecting individuals and Belgian businesses (craftsmen, handymen, multi-service providers). The service is an intermediary for connecting parties: ProMastro does not intervene in transactions between users and does not charge any commission on services rendered.

Registration is free for visitors. Publication of a professional listing is subject to a paid subscription (see Terms of Sale).

7. Intellectual Property

All editorial content on the Site (texts, illustrations, graphic design, logos, source code, structured databases) is protected by copyright, neighboring rights, and database rights. Unless expressly stated otherwise, this content remains the exclusive property of the publisher or rights-holding partners. Any reproduction, representation, distribution, exploitation, or substantial extraction, in whole or in part, without prior written authorization, is prohibited and may result in civil and criminal prosecution.

Photos, descriptions, and content published by listed professionals or by visitors (reviews) remain the property of their authors, who warrant that they hold the necessary rights and grant ProMastro a non-exclusive license for the purpose of operating the Site (see Terms of Use, art. 9).

8. Personal Data

The processing of personal data is governed by the privacy policy, in compliance with the Règlement général sur la protection des données (RGPD / General Data Protection Regulation — Regulation EU 2016/679) and the Loi du 30 juillet 2018 relative à la protection des personnes physiques à l’égard des traitements de données à caractère personnel (Belgian law of July 30, 2018, on the protection of natural persons with regard to the processing of personal data).

The list of subprocessors involved in processing your data is published and kept up to date on the list of subprocessors page.

9. Cookies

The use of cookies on the Site is described in the cookie policy. You can manage your preferences at any time via the “Manage my cookies” link in the footer.

10. Terms of Use and Sale

Use of the Site constitutes full and complete acceptance of the General Terms of Use. Subscription to a professional plan is further governed by the General Terms of Sale.

11. Moderation of Content and Reviews

The moderation rules for reviews and content published on the Site are detailed in the moderation charter, in accordance with article VI.45/1 of the Code de droit économique belge (Belgian Economic Law Code) regarding the transparency of online reviews.

12. Consumer Mediation

In accordance with articles XVI.1 et seq. of the Code de droit économique belge (Belgian Economic Law Code), consumers may, in the event of a dispute that could not be resolved amicably with the publisher, use a free alternative dispute resolution mechanism:

Note: the European Commission’s Online Dispute Resolution (ODR) platform, previously accessible at ec.europa.eu/consumers/odr/, was permanently shut down on July 20, 2025 (Regulation (EU) 2024/3228). The reference to the former ODR platform has therefore been removed. Consumers can follow developments in European ADR/MARC on the European Commission’s Consumer Redress in the EU portal.

The publisher undertakes to examine all complaints and respond within a reasonable time.

13. Applicable Law and Jurisdiction

These legal notices, as well as all contractual and pre-contractual relationships between the publisher and Site users, are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the district of the publisher’s registered office, except where mandatory legal provisions provide otherwise (particularly in consumer law matters).

14. Reporting Illegal Content

In accordance with European Regulation 2022/2065 (“Digital Services Act” / DSA), any manifestly illegal content may be reported to the publisher via the reporting form on each professional listing page or by email to contact@promastro.be. Reports are reviewed promptly and a response is sent to the person who submitted the report.

15. Digital Accessibility

The publisher strives to make the Site accessible to as many people as possible, following the recommendations of the WCAG 2.1 level AA standard (Web Content Accessibility Guidelines). If you encounter an accessibility issue, please report it to contact@promastro.be; we are committed to responding as promptly as possible.

16. Modification of Legal Notices

The publisher reserves the right to modify these legal notices at any time to reflect changes to the Site, legislation, or partners. The date of last update appears at the top of the page.